ADDITIONAL INFORMATION

Privacy Policy

Effective Date: 9/27/2024

1. Introduction

TW Tax Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.twtaxsolutions.com and use our services.

2. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and financial details when you use our services.
• Non-Personal Information: We may collect non-personal information such as browser type, operating system, and website usage data to improve our services.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our tax services.
• Communicate with you about your account or transactions.
• Improve our website and services.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business.
• Legal authorities if required by law.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Cookies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or reporting requirements. Specifically:

• Service-Related Data: Retained for the duration of your relationship with us and for a period thereafter as required by applicable law.
• Marketing Data: Retained until you opt-out of receiving marketing communications.
• Legal Compliance: Retained as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal information.
• Opt-out of receiving marketing communications.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• • Email: customer-service@twtaxsolutions.com